The platform was developed based on public domain, highly supported, architecture; in order to guarantee up to date compatibility with new and/or updated technologies; but enhanced by top skilled developers (in USA and Europe) for high scalability, availability and improved fraud control.
The system was originally conceived as Hosted and Multi Tennant (multi-customers); but can be easily deployed on customer premises (or locally) for a single partition; providing additional privacy required by some companies.
Currently the platform integrates different optional modules that must be considered based on the customer needs.
CLASS V VOIP - PBX
Included among its many features and functionalities are:- Compatible with most SIP phones; like YEALINK, GRANDSTREAN and CISCO (including 794X and 796X corporate desktop phones); further compatibility can be implemented.
- Supports SSL encryption and certificates
- Auto provisioning (via HTTP, TFTP, FTP)
- Cloud Phone / Soft phone integrated
- Call Forwarding to extensions, voice mail and numbers
- Do not disturb and call privacy functions
- Voice mail with multiple greetings
- Voice e-mail
- Multi -level auto-attendant functionality
- Limit number of calls per extension
- Remote call pickup
- Ring groups include simultaneous ringing
- Call routing
- Call monitoring / barging
- Conference
- Basic call center functionality with:
- Call center group
- Call center administrative portal
- Call eavesdropping and forwarding
- Multiple call queues
- Basic reporting
- Basic call recording
- User portal (limited functionality)
- Administrator portal (customizable) a full functionality Dashboard / User portal follows; showing the special applications included with the platform.